Informations- und Netzwerk-Event.
Das Programm:
Agenda Vormittag
8.00 Uhr
Türöffnung und Welcome-Kaffee
Sponsored Coffee and Partner Video Presentations
9.15 - 9.45 Uhr
Keynote
Beschreibung folgt demnächst.
Diego Kuonen, CEO & CAO, Statoo Consulting; Professor of Data Science, University of Geneva
9.45 - 10.15 Uhr
Fachbeitrag
SIAM – The strategic operating model for a connected, automated, multi provider world.
Michelle Major-Goldsmith, Director – Service Integration & Systems kinetic IT
10.15 - 10.55 Uhr
Kaffeepause 40 min
Vernetzung in den Ausstellungsbereichen und Networking-Sessions
11.00 - 11.30 Uhr
Fachbeitrag
Leveraging ITIL for True Transformation, Strategically
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How strategy development and implementation works in complex environments
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How to steer transformations that need to run in parallel to organisation's BAU
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How to leverage various patterns to find the best-fitting approaches at any organisational level
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How to ensure that the people side of change does not remain an afterthought
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How ITIL (Version 5) supports the AI-enabled enterprise
Kaimar Karu, MindBridge & ITIL Lead Author
11.30 - 12.00 Uhr
Fachbeitrag
Bridging it all together to achieve success through services…
There are some many different sources of advice, best practice, standards, models, frameworks, tools and ways of working now available for service management – not to mention the daily outpouring of content on LinkedIN. Context is often the key elements that is needed to make sense of it all – what does this mean for me? How should our team and organisation use this new shiny tool or updated standard?
It takes experience and perspective to navigate a practical and effective path through the torrent of advice available. Should we go full on for AI? What does the new ITIL (version 5) give us? How can we improve our relationship with our users and customers? Should we use experience management and DEX tools? How can I improve as a manager and lead my team to success? Do we still need a Service Desk? What should/shouldn’t we outsource? How will our jobs change? – all of these questions don’t get easier…
This presentation provides an up-to-date view of the current industry and marketplace, with clear advice and guidance on how achieve success - to stay relevant and also to be practical and effective..
Barcley Rae, Consultant, author, MD, Co-Author ITIL
12:00 - 13:15 UHR
Mittagspause
Vernetzung in den Ausstellungsbereichen und Networking-Sessions
Agenda Nachmittag
13:15 - 13:40 Uhr
Breakout Sessions (je 25min)
Track: Governance
The Rusty Old Thing that we Continually Ignore!
When I announced on Linkedin (as a joke) that I had a new framework that would change everything! I had 8 times the usual amount of hits! Confirming that we, as an industry, love ‘shiny new things’.
The latest ‘shiny things’ being AI (and Service automation), Humanizing, XLM, and ITIL (version 5), hoping that they will solve our problems and improve our capabilities.
In 2021 I revealed why we continually struggle and often fail when we adopt shiny new things.
I analyzed industry reports and surveyed more than 400 organizations across 26 countries, identifying 5 critical success areas and 13 failing capabilities which I packaged into a solution.
A solution that would enable us to realize the hoped for value from our investments into shiny new things.
I called it ‘The Shiny New Thing that Really Helps’ and promoted it globally.
Each year since, I have conducted more surveys. The results are shocking.
‘The Shiny New Thing that Really Helps’ has become ‘The Rusty Old Thing that we Continually Ignore!’.
In this session Paul will reveal the latest global survey results and will share:
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the top 5 challenges as summarized from Industry reports
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Links to articles & blogs with insights and advice
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actions for your improvement backlog
PLENUM
Track: Artificial Intelligence
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
BERN 3
Track: Multiprovider Management
Claudio Zoller
Beschreibung folgt demnächst.
LUZERN
Track: Lean Service Management
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
ST. GALLEN
13.45 - 14.10 Uhr
Breakout Sessions (je 25 min)
Track: Digitale Transformation
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
PLENUM
Track: Agile Service Management
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
BERN 3
Track: Agile Service Management
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
LUZERN
Track: Artificial Intelligence
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
ST. GALLEN
14.15 - 15.00 Uhr
World Coffee Session (je 45 min)
Track: Business Relationship Mgmt
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
Bern 1-3
Track: Digitale Transformation
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
Bern 1-3
Track: Agiles Service Management
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
Bern 1-3
Track: Service Innovation & Integration
Referent/in wird in Kürze bekannt gegeben
Beschreibung folgt demnächst.
Bern 1-3
15.05 - 15.30 Uhr
Kaffeepause 25 min
Vernetzung in den Ausstellungsbereichen und Networking-Sessions
17.15 - 18.30 Uhr
Zusammenfassung und Überleitung zum Apéro
Beda Rickenbacher, Vize-Präsident SMFS